Frequently Asked Questions
Everything you need to know about your order and our latest fashion collections.
How can I track my JACK&JONES order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's progress in real-time.
What is your return policy?
We offer a 100-day return policy. Items must be returned in their original condition with all tags attached. You can use the prepaid return label included in your parcel.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, or using our 'Size Finder' tool for personalized recommendations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for 'Buy Now, Pay Later' options depending on your region.
Are your denim products sustainably sourced?
Yes, we are committed to sustainability through our 'A Better World' initiative, using organic cotton and recycled materials in many of our denim lines to reduce environmental impact.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders almost immediately. Therefore, we cannot guarantee changes or cancellations once the order is confirmed, but you can always return the items for a full refund.