Returns & Exchanges
At JACK&JONES, we want you to be fully satisfied with your purchase, which is why we offer a 100-day return policy for all unworn and unwashed items. Simply use our online portal to initiate a return and receive a full refund to your original payment method.
Register Your Return
Log in to our online return portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging and include the return note provided in your initial delivery.
Attach the Label
Print the prepaid return shipping label from the portal and securely attach it to the outside of your package.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing